Cloud & Network Security Support Engineer

We are looking for a Cloud and Network Security Support Engineer, who will become part of our Security Technology Services team. In this role you will be involved in managing and coordinating activities related to cloud and network tools supporting our security posture.  You will be responsible for enabling new technologies and working with internal and external groups to ensure our Cloud and network infrastructure is secure and robust. You will be working in a team of like-minded individuals who manage the 24×7 operation of our business-critical technology.

What are you going to do?  

  • The Cloud and Network Security Support Engineer will support the run state of our network and cloud infrastructure security tools and their underlying technologies.  They will also be involved in the implementation of new technologies, bringing operational expertise to ensure successful launch as well as upgrading current technologies in production.
  • Provide technical oversight of Information Security technologies that fall under the team’s responsibilities, confirming they are operating within agreed service levels and at peak possible performance.

  • Manage, drive and coordinate planned maintenance activities as well as the standardization and automation of processes and procedures for Information Security technologies.

  • Represent the team in specific Project activities, including leading projects and managing the activity of others towards successful completion.

  • Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to senior business and technology leaders.

  • The role will require to be in an OnCall rotation for escalation of production-related issues.

What do we need from you?

  • We are interested in people who bring support engineer experience from managing a large enterprise environment – specifically, detailed troubleshooting of issues, strong analytical skills, collaborating with various technical teams across multiple disciplines, and communicating effectively with stakeholders and internal and external customers.  

  • Bachelor’s degree in computer related field or equivalent work experience.

  • Approximately 5-7 years of experience in managing network and Multi-cloud infrastructure including demonstratable knowledge Azure, REST API, python / shell scripting.

  • The ability to train & coach staff in technical processes and practices.

  • Strong English language skills – written and verbal.

  • Experience in project management, service introduction, and service readiness.

  • Deep understanding of Multi-cloud fundamentals.

  • Deep exposure in the network infrastructure support.

  • Hands-on with REST API, Python /Shell scripting.

  • AZ-103/CCNA/CCNP certifications will be a plus.

  • Information Technology Infrastructure Library (ITIL Foundations).

  • We are looking for people who are comfortable working with culturally diverse on/offshore team members, able to react appropriately during stressful and ambiguous situations.

Shift: Monday to Friday from 9 to 6 PM.

Location: Microcentro

If you are interested, please send your resume in English to with the reference “C&N”.